Tuesday, July 6, 2010

Phenomenal Customer Service

At the end of June ordered a few things from Condorsflight.com. They sell Bersa / Firestorm parts and accessories and I believe I've mentioned them in the past. I received a package from them July 3rd, opened it, and found they'd slapped my shipping label on someone else's package.

Here's where things get good. I e-mailed them back about the mix up at about 2:15 PM on Saturday. Within 15 minutes I had a voicemail from the owner of the company apologizing for the mistake and advising me that he'd get the correct order out to me ASAP. Another 20 minutes passed and I had an e-mail with my updated order info and a new tracking number.

The total time from when I e-mailed them to when my corrected order was out for delivery was roughly 45 minutes. It should be in my hands by the time I get home from work today.

As the title says, that's phenomenal customer service, particularly on a holiday weekend. Even though they screwed up, I'd highly recommend them if you need Bersa / Firestorm stuff.

1 comment:

Sarah said...

I don't currently have any need to shop with this company but, if that ever changes, I'll keep this in mind. Thanks for taking the opportunity to share a great experience; it's a lot easier for us (humans in general) to loudly complain when the service isn't good at all, so reading about positive experiences makes me happy.